1. What Information Do We Collect?

When you purchase from our store, we collect personal data necessary to process your order, manage your account, and enhance your shopping experience. This may include:

• Identity & Contact Information: Name, address, telephone number, email.
• Payment Information: Credit/debit card details (processed securely via third-party payment providers).
• Account Information: Login credentials, purchase history, preferences.
• Technical Data: IP address, device information, and cookies to enhance security and site performance.
• Marketing Preferences: If you opt-in, we may send promotional emails or offers.

You can view, update, or delete your personal data at any time through your account settings.

2. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

• Contractual Obligation: To process and fulfill your orders.
• Legal Compliance: To meet tax, accounting, and legal requirements.
• Legitimate Interest: To improve website security, prevent fraud, and enhance our services.
• Consent: For marketing communications (which you can withdraw at any time).

3. How Do We Obtain Consent?

When you provide personal data for purchases, payments, deliveries, or returns, you consent to us using it for these specific purposes. We always provide clear information about data usage before you submit it.

Withdrawing Consent

You can withdraw your consent for marketing or other non-essential data processing by:

• Clicking the unsubscribe link in emails.
• Contacting us at sales@pantziaroscarpentries.com.
• Writing to us at:

Pantziaros Bespoke Carpentries, Menoikou 13 Str, Peristerona, Nicosia, CY 2731

4. Data Sharing & Third-Party Services

We only share your data with trusted third-party service providers who help us operate our store, process payments, or deliver orders. These providers include:

• Payment Processors: To securely handle transactions.
• Shipping Partners: To deliver your purchases.
• Marketing Platforms: If you opt-in for newsletters.

Third-Party Privacy Policies

These service providers have their own privacy policies. We recommend reviewing them to understand how they handle your data.

Once you leave our website or interact with a third-party service, our Privacy Policy no longer applies.

5. Data Retention Policy

We retain your personal data only as long as necessary for the following purposes:

Data Type	Retention Period	Reason
Orders & Transactions	7 years	Required for tax and accounting compliance
Customer Accounts	As long as active	Deleted upon request unless required for legal purposes.
Shipping & Delivery	2 years	Necessary for returns, disputes, or warranty claims.
Marketing Data	Until consent is withdrawn	Opt-out available anytime.
Website Cookies	Up to 24 months	Used for site functionality and analytics.
Fraud Prevention	Up to 5 years	To detect and prevent fraudulent activity.
Customer Support Data	12 months after issue resolution	To improve service quality.

Once data is no longer needed, we securely delete or anonymize it .

6. Data Security

We take industry-standard security measures to protect your personal data from unauthorized access, alteration, or misuse:

• SSL Encryption: Secures online transactions and sensitive data.
• AES-256 Encryption: Protects stored credit card details.
• Access Controls: Limits data access to authorized personnel only.
• Compliance with PCI-DSS: Ensures secure payment processing.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can accept or decline cookies when you visit our site.

Cookie Type	Purpose	Duration
Session Cookies	Store login and cart details	Expires when you close your browser
Analytics Cookies	Track visits & improve site experience	Up to 24 months
Marketing Cookies	Show relevant ads & offers	Until consent is withdrawn

To manage cookie preferences, adjust your browser settings.

8. Age of Consent

By using our website, you confirm that you have the legal capacity to make purchases and agree to this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. If significant updates are made, we will notify you via email or a notice on our website.

If our business is acquired or merged, we will request your consent before transferring your data to the new entity.

10. Contact Us

If you have any questions or requests regarding your personal data, please contact our Privacy Compliance Officer:

Email: sales@pantziaroscarpentries.com

Mailing Address:

Pantziaros Bespoke Carpentries

Menoikou 13 Str, Peristerona, Nicosia, CY 2731